Nassau & Suffolk County

Friendly, Licensed Plumbers You Can Actually Trust.

A family business out of Massapequa since 2004. Licensed, insured, flat-rate priced, and straight with you about what your house actually needs.

4.9 from 617 reviews

NYS Master Plumber Lic. #P-11842

24/7 emergency service

Four members of the plumbing crew standing between two service vans outside their shop

Ray, Mike and Tony with the trucks outside the Massapequa shop.

21

yrs

Serving Long Island families

9,400

+

Homes we have worked in

4.9

Average review across 600+

90

min

Average emergency response

Meet the crew

You Will Know Who Is Knocking Before They Get There.

Four people, one shop, and the same faces on every job. We text you the name and a photo before the truck leaves.

Ray Flowers, Founder & Master Plumber

Ray Flowers

Founder & Master Plumber

38 years

in the trade

Ray started as an apprentice in Freeport in 1987 and opened Flow's in 2004 with a van and a landline. He still runs calls three days a week, mostly because Denise cannot talk him out of it. If you get Ray on a sewer job, you are getting the person who has seen the most bad pipe on Long Island.

Mike Flowers, Operations Manager

Mike Flowers

Operations Manager

16 years

in the trade

Ray's son, and the reason jobs actually start when we said they would. Mike schedules the trucks, quotes the bigger renovations and handles anything involving a permit. He is the person to ask if you want a straight answer about what a job will really cost.

Tony Serrano, Lead Service Technician

Tony Serrano

Lead Service Technician

12 years

in the trade

Tony runs most of our emergency calls and has an unreasonable talent for finding leaks nobody else can locate. Homeowners regularly ask for him by name. He is patient with questions and will show you what he found rather than just telling you about it.

Denise Flowers, Office Manager

Denise Flowers

Office Manager

21 years

in the trade

The voice on the phone, and the one who decides how fast we get to you. Denise has been triaging Long Island plumbing emergencies since 2004 and can usually tell from your description whether you need a truck tonight or a Tuesday.

Plumbing technicians talking beside their stocked service vans after loading up

Why people keep us

Plain-Spoken, Careful, and Genuinely Pleasant to Have in the House.

Two decades of the same crew doing the same thing: turn up when we said, explain what we found, charge what we quoted. It is not complicated. It is just rare.

Same crew every visit

Flat price agreed at the door

Boots covered, debris out with us

Six Hundred Long Island Homeowners, and Counting.

★★★★★4.9 average · 617 reviews
  • ★★★★★
    Water heater went on a Sunday with a house full of family. Tony was here in an hour and a half, had the tank on the truck, and we had hot water before dinner. Priced it before he started and that was the price.
    Maria D.Massapequa · Water Heater Installation
  • ★★★★★
    Two other companies quoted me for a full sewer replacement. Ray cameraed the line, showed me the footage, and said one joint was the problem. Spot repair, a third of the price. That is a rare thing.
    Kevin O.Northport · Sewer Line Repair
  • ★★★★★
    We flooded twice before we called Flow’s. They put in a proper pit, a real pump and a battery backup, and then fixed the grading outside that nobody else had mentioned. Dry through the last two nor’easters.
    Jen R.Wantagh · Sump Pumps & Waterproofing
  • ★★★★★
    Mike handled the plumbing for our whole kitchen renovation and was the only trade on the job who hit every date. He also caught a galvanized line in the wall that would have been a nightmare later.
    Anthony P.Garden City · Kitchen Remodel Plumbing
  • ★★★★★
    Kitchen sink backed up every few months for years. They jetted the line instead of just snaking it and explained exactly why it kept happening. Two years later, no problems.
    Susan L.Huntington · Drain Cleaning
  • ★★★★★
    Burst pipe at 11pm in February. A real person answered, told me which valve to shut while they drove over, and stayed until it was dry. I have recommended them to half my block since.
    Dave M.Bethpage · Emergency Plumbing
  • ★★★★★
    Converted us from oil to gas and coordinated everything, including the parts that were National Grid’s job. I did not have to chase anybody once. Bills dropped immediately.
    Patricia N.Hicksville · Gas Line Services

How a job goes

No Surprises, in the Order They Happen.

The part homeowners dread about calling a plumber is not knowing what it will cost or who will turn up. Here is exactly how ours goes.

1

You Call, A Person Answers

You Call, A Person Answers

Denise or Mike picks up. You describe what it is doing, we tell you whether it needs a truck today or can wait until Tuesday.

Denise or Mike picks up. You describe what it is doing, we tell you whether it needs a truck today or can wait until Tuesday.

2

We Find Out What Is Wrong

We Find Out What Is Wrong

Camera down the line, pressure at the meter, whatever the job needs. We diagnose before we quote, not after.

Camera down the line, pressure at the meter, whatever the job needs. We diagnose before we quote, not after.

3

You Get A Flat Price First

You Get A Flat Price First

One number, agreed at the door, before any tool comes off the truck. If something turns up behind a wall, we stop and re-quote.

One number, agreed at the door, before any tool comes off the truck. If something turns up behind a wall, we stop and re-quote.

4

We Do The Work And Clean Up

We Do The Work And Clean Up

Drop cloths go down before we start, and the mess leaves with us. If the job needs a permit, we file it and meet the inspector.

Drop cloths go down before we start, and the mess leaves with us. If the job needs a permit, we file it and meet the inspector.

5

We Check The Rest For Free

We Check The Rest For Free

Shutoffs, water pressure, heater, exposed lines. You hear what we found, and we never sell off the back of it.

Shutoffs, water pressure, heater, exposed lines. You hear what we found, and we never sell off the back of it.

Based in Massapequa, covering Nassau and most of western and central Suffolk.

Where we work

From Rockville Centre Out to Patchogue.

We are a local shop, not a franchise dispatching from three counties away. If you are on this list, a truck is usually less than half an hour out.

Nassau County

Massapequa

Levittown

Wantagh

Bethpage

Hicksville

Farmingdale

Garden City

Merrick

Rockville Centre

Seaford

Plainview

Syosset

Suffolk County

Huntington

Northport

Babylon

West Islip

Bay Shore

Smithtown

Commack

Deer Park

Sayville

Patchogue

Not on the list?

— the answer is usually yes.

Local, licensed and ready

Local, licensed and ready

Need a Plumber on Long Island Today?

Need a Plumber on Long Island Today?

Call and speak to someone who works here. Average response across Nassau and western Suffolk is about 90 minutes.

Before you call

The Questions We Get Asked Most.

Not covered here? Call and ask. We would rather spend five minutes on the phone than have you book something you do not need.

Do you charge for estimates?

Estimates for planned work — a water heater replacement, a renovation rough-in, a sewer line quote — are free. Diagnostic visits where we have to find the problem before we can price the fix carry a callout fee, and we credit that in full against the repair if you go ahead with us.

How fast can you get here in an emergency?

Our average response across Nassau and western Suffolk is about 90 minutes. Our emergency line is answered by someone who works here, and they will tell you what to shut off while the truck is on its way.

Are you licensed and insured?

Yes — NYS Master Plumber License #P-11842, fully bonded and insured, with certificates available on request before we start. Gas and sewer work in New York is licensed work, and you should ask every contractor you speak to for their number.

What areas do you cover?

All of Nassau County and most of western and central Suffolk, from Rockville Centre and Garden City east through Huntington, Babylon, Smithtown and out to Patchogue. If you are unsure whether we reach you, call and ask — the answer is usually yes.

Do you handle permits?

We do. Water heaters, gas lines, sewer work and renovation plumbing are all filed work in most Long Island towns and villages. We pull the permit, meet the inspector and hand you the signed-off paperwork, which matters when you sell.

How do you price work?

Flat rate, quoted and agreed before we start. You will never watch a clock run while we work, and you will not get a bill that is larger than the number we gave you at the door. If we discover something behind a wall that changes the job, we stop and re-quote before continuing.

Quick quote

Tell Us What It Is Doing. We Will Tell You What It Costs.

Every request gets a real answer from a real plumber within one business day. Some jobs need us to come and look first — if yours does, we will say so rather than guessing at a number.

Licensed, Insured, and Working With Brands That Back Their Equipment

Ferguson

Fixtures and supply partner

Ferguson

Fixtures and supply partner

Rheem logo

Rheem

Certified water heater installer

Rheem logo

Rheem

Certified water heater installer

Milwaukee logo

Milwaukee

The tools on every truck

Milwaukee logo

Milwaukee

The tools on every truck

BBB Accredited logo

BBB Accredited

A+ rated since 2009

BBB Accredited logo

BBB Accredited

A+ rated since 2009

Liberty Mutual logo

Liberty Mutual

Fully bonded and insured

Liberty Mutual logo

Liberty Mutual

Fully bonded and insured

Gas Safe Registered logo

Gas Safe Registered

Certified for gas installation and repair

Gas Safe Registered logo

Gas Safe Registered

Certified for gas installation and repair

Colorbond logo

Colorbond

Steel roofing, gutters and downspouts

Colorbond logo

Colorbond

Steel roofing, gutters and downspouts

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