The family behind it
A Long Island Plumbing Business, Run by One Family Since 2004
Ray and Denise Flowers started this company out of a van in Massapequa. Two decades on, their son runs the schedule, Ray still runs calls, and “Flow’s” is still a family name rather than a marketing one.
21
yrs
Serving Long Island families
9,400
+
Homes we have worked in
4.9
★
Average review across 600+
90
min
Average emergency response
Ray in 2004, the year the company started.
How it started
One Van, One Landline, and a Rule About Telling the Truth.
Ray Flowers came up through a Freeport shop in the late eighties and spent seventeen years working for other people. What pushed him to go on his own was watching a customer get sold a full sewer replacement for a problem he knew was a single failed joint.
He and Denise started Flow’s in 2004 with one van and a rule they still hold: tell the homeowner what is actually wrong, quote the smallest fix that solves it, and never sell off the back of an inspection.
Mike came into the business in 2010 and now runs scheduling, quoting and every job that involves a permit. Tony joined in 2014 and runs most of our emergency work. Denise still answers the phone, which is why you get a person and not a queue.
What we believe
The Plumbing Is the Easy Part. The Trust Is the Job.
Most plumbing is solvable. What homeowners actually worry about is whether the person in their basement is telling them the truth, and whether the number at the end will match the number at the start.
So we diagnose before we quote, we put the price in writing at the door, and if we find something behind a wall we stop and re-quote rather than adding it to the bill.
Every job ends with a free walk of your shutoffs, water pressure, heater and exposed lines — and we tell you what we found whether or not there is work in it for us.
Explaining a repair before it starts, not after.
Meet the crew
You Will Know Who Is Knocking Before They Get There.
Four people, one shop, and the same faces on every job. We text you the name and a photo before the truck leaves.
Ray Flowers
Founder & Master Plumber
38 years
in the trade
Ray started as an apprentice in Freeport in 1987 and opened Flow's in 2004 with a van and a landline. He still runs calls three days a week, mostly because Denise cannot talk him out of it. If you get Ray on a sewer job, you are getting the person who has seen the most bad pipe on Long Island.
Mike Flowers
Operations Manager
16 years
in the trade
Ray's son, and the reason jobs actually start when we said they would. Mike schedules the trucks, quotes the bigger renovations and handles anything involving a permit. He is the person to ask if you want a straight answer about what a job will really cost.
Tony Serrano
Lead Service Technician
12 years
in the trade
Tony runs most of our emergency calls and has an unreasonable talent for finding leaks nobody else can locate. Homeowners regularly ask for him by name. He is patient with questions and will show you what he found rather than just telling you about it.
Denise Flowers
Office Manager
21 years
in the trade
The voice on the phone, and the one who decides how fast we get to you. Denise has been triaging Long Island plumbing emergencies since 2004 and can usually tell from your description whether you need a truck tonight or a Tuesday.
How a job goes
No Surprises, in the Order They Happen.
The part homeowners dread about calling a plumber is not knowing what it will cost or who will turn up. Here is exactly how ours goes.
1
2
3
4
5
Our promise
Every Job Ends With a Free Whole-Home Plumbing Check.
Before we pack up, we walk your shutoffs, water pressure, water heater and exposed lines and tell you what we found — good or bad. No upsell, no scare tactics. Most of the expensive calls we get were cheap problems six months earlier.
Is the house safe?
We check shutoffs, gas bonding, water pressure and anything visibly failing. If something is a hazard, you hear about it that day.
What is about to cost you?
A seeping valve, a bulging supply line, a heater full of scale. Small now, expensive later — we would rather you knew.
Written up, not upsold
You get the findings in writing. No quote attached, no follow-up call. Fix it with us, fix it yourself, or leave it.
Part of the neighborhood
We Live Here Too.
Our kids went through the same schools, we shop at the same places, and we run into customers at the deli. That is a real constraint on how you do business — you cannot cut a corner on a house whose owner you will see on Saturday.
We sponsor the Massapequa little league, we do the plumbing at the food pantry for free, and every October we winterize outside taps for anyone over seventy who calls and asks.
The team we have sponsored since 2011.
Six Hundred Long Island Homeowners, and Counting.
Call and speak to someone who works here. Average response across Nassau and western Suffolk is about 90 minutes.
Licensed, Insured, and Working With Brands That Back Their Equipment
Quick quote
Tell Us What It Is Doing. We Will Tell You What It Costs.
Every request gets a real answer from a real plumber within one business day. Some jobs need us to come and look first — if yours does, we will say so rather than guessing at a number.